FAQ
How long does it take for you to process my order?
For Cookies: All orders are baked, decorated, and shipped within 3-5 business days of your order. Please consider placing your order ahead of time to ensure they arrive on schedule. I will not be responsible for postal delays.
For Cakes: I need to have the order placed preferably a week ahead of time so that I can complete other orders and have enough time to prep and complete yours on time.
Do you accept returns or refunds?
I do not accept returns or refunds. I take great care in individually sealing and bubble-wrapping all my products. While I make every effort to ensure their safe arrival, I have no control over how parcels are handled during shipment. Therefore, I cannot be held responsible for any damage caused by the Post Office or any shipping delays.
Do you do custom orders?
Yes, I do accept custom orders. Please refer to "Costume Order" tab for information regarding costume decorated sugar cookie and cake orders My schedule can fill up quickly with other orders, so I may or may not be able to accommodate your custom order for your desired time. For a custom order, I need to be notified and have all order details confirmed three weeks prior to when you need the order. Reach out as soon as you can.
Do you offer local delivery?
Yes, I offer free local delivery for orders within the Kansas City metro area. Simply select the Local Delivery option when checking out and provide your information. I will notify you once your order is ready and then deliver your special treats to you!
How to order a cake
- Select the “Cake” tab under the “Shop” tab.
- Choose the design and cake you want.
- Select the details for your cake, including size, flavor, and filling.
- If you want the cake in different colors, leave the desired color names in the notes section at checkout. Also be sure to leave the message you want for your cake in this section as well.
- Choose the time you'd like your cake to be completed and delivered or picked up.
- Click “Add to Cart.” You can leave your specified colors for your cake in the “Order Special Instructions” box near the bottom of the screen.
*** Cakes are for local customers only! No shipping for cakes.
If you have any further questions, feel free to send me a message via the Contact page!